Log in
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
0.00 AUD

Shipping Policy

 

This Shipping Policy explains how Pinenestsy (hereinafter referred to as “we”) handles order delivery, including shipping coverage, fees, processing timelines, and related responsibilities. It applies to all orders placed through our website.

1. Shipping Coverage

We currently offer shipping services within Australia only.Delivery to locations outside Australia is not available at this time.

2. Shipping Fees and Taxes

Shipping costs are calculated based on your order total at checkout:

  • Orders of AUD 90 or more (including AUD 90) qualify for free shipping.

  • Orders below AUD 90 are subject to a flat shipping fee of AUD 9.99.

  • Any applicable taxes are calculated according to relevant rules and clearly displayed during checkout.

3. Order Acceptance Timeframe

Orders are processed during business hours:Australia/Sydney (AEST/AEDT), 9:00 – 6:00.

  • Orders placed and paid before 6:00 will begin processing on the same business day;

  • Orders placed after 6:00 will be processed starting the next business day;

  • Orders submitted on non-working days will be processed on the following business day.

4. Order Processing Time

Once payment is confirmed, orders are generally processed within 1–3 business days before shipment is arranged.

5. Estimated Delivery Time

After dispatch, the estimated delivery timeframe is 6–10 business days.Actual delivery times may vary depending on location and logistics arrangements.

6. Shipping Carriers

We use commonly available logistics services in Australia to complete deliveries, including:

  • Australia Post

  • StarTrack

  • Toll 

The final carrier will be selected based on order and delivery requirements.

7. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

  • Your order number

  • Payment details

  • Shipping carrier information

You can track your order by visiting the “Order Tracking” page on our website and entering your order number along with the email address or phone number used at checkout.

8. Shipping Responsibilities

  • If an item is damaged or lost during transit, please contact us promptly after delivery;

  • Shipping details cannot usually be modified or cancelled once an order has entered the dispatch stage;

  • Customers are responsible for providing accurate and complete delivery address information.

9. Delivery Confirmation

Please check the package condition upon delivery.If you notice any issues with the packaging or contents, contact us as soon as possible so we can assist.

10. Contact Us

If you have any questions regarding the delivery process, fee calculations, order status, or shipping arrangements, please feel free to contact us using the contact details below:

Address: 842 N 650 W, RENSSELAER, IN 47978, United States
Telephone: +1 (315) 876-8961
Email address: support@pinenestsy.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)