Log in
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
0.00 AUD

Return and Exchange Policy

 

This policy applies to all orders placed through the Pinenestsy (hereinafter referred to as “we”) online store and outlines the conditions and procedures for returns and exchanges.

1. Eligibility Period

You may submit a return or exchange request within 40 days from the date of delivery.Requests submitted after this period may not be accepted.

2. Acceptable Return and Exchange Reasons

Returns or exchanges may be requested if any of the following apply:

  • The product shows visible appearance issues

  • The product has quality-related defects

  • The product has noticeable odor or significant color variation

  • The item received does not match the order details

  • A return or exchange is requested without a stated reason, provided the product remains in good condition

3. How to Submit a Request

To request a return or exchange, please contact us by email or phone and provide:

  • Your order number

  • Proof of payment

  • Reason for the return or exchange

  • Relevant photos or videos, where applicable

Our customer support team will review your request after receiving complete information.

4. Return Address and Processing Steps

Once your request is approved:

  • We will confirm the approval and next steps via your contact details;

  • Please carefully pack the item and send it to the following return address:

    842 N 650 W, RENSSELAER, IN 47978, United States

  • After we receive the returned item, it will be inspected to confirm it matches the reported condition;

  • Upon successful inspection, we will proceed with the appropriate refund or exchange.

5. Exchange Handling

If an exchange is approved:

  • A replacement item will be arranged within 1–3 business days after inspection;

  • The replacement will be shipped to your confirmed delivery address;

  • For delivery timelines and shipping details, please refer to the Shipping Policy page.

6. Refund Processing

For approved refunds:

  • Refund method: Refunds are issued to the original payment method used at checkout (e.g., Visa, MasterCard);

  • Processing time: Refunds are typically completed within 1–3 business days, depending on the issuing bank;

  • If the refund is delayed beyond the expected timeframe, please contact us for assistance.

7. Return Costs and Labels

  • If the return or exchange is due to product defects, quality issues, incorrect items, or similar concerns, return shipping costs will be covered by us;

  • If the return is requested for personal reasons, the return shipping cost will be the customer’s responsibility;

  • A return label is included in each package to help facilitate the return process.

8. Responsibility Statement

Please ensure returned items are properly packaged.Damage caused during return transit due to insufficient packaging may affect the outcome of the return or exchange.

9. Contact Us

If you have any questions regarding the return and exchange process, request status, or the content of this policy, please feel free to contact us using the contact details below:

Address: 842 N 650 W, RENSSELAER, IN 47978, United States
Telephone: +1 (315) 876-8961
Email address: support@pinenestsy.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)