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Order Cancellation Policy

 

This Order Cancellation Policy applies to indoor furniture online sales services provided by Pinenestsy through its official website and applies to orders within Australia.

1. Order Cancellation Eligibility

Whether an order can be cancelled depends on its current processing status:

  • Cancellable Orders

Orders may be cancelled if they have not yet entered the picking, packing, or shipping arrangement stage.

  • Non-Cancellable Orders

Orders cannot be cancelled once they have entered warehouse processing, have been packed, or have been handed over to a logistics service provider.

2. Timeframe for Cancellation Requests

In general, cancellation requests may be submitted within 48 hours of order placement.Requests submitted after this period, or after the order has entered a non-cancellable stage, may not be accepted.

3. How to Request an Order Cancellation

To request a cancellation, please contact us as soon as possible using the contact details provided on our website and include the following information:

  • Order number;

  • Contact details used at the time of purchase;

  • Reason for cancellation (for internal reference only).

We will review the request based on the actual order status and inform you of the outcome.

4. Outcome After Order Cancellation

If an order is successfully cancelled, we will proceed with the relevant payment and refund process.

Refunds will be returned to the original payment method used for the order. The time required for funds to appear in your account may vary depending on your payment provider or bank.

5. Seller-Initiated Cancellations

In reasonable circumstances, including but not limited to inventory discrepancies, system errors, or potential order risks, we may need to cancel an order. In such cases, we will notify you accordingly.

6. Policy Updates

We may update this Order Cancellation Policy from time to time based on operational needs.Any updates will be published on our website and will take effect upon publication.

7. Contact Us

If you have any questions regarding order cancellations, please contact us using the contact details provided below:

Address: 842 N 650 W, RENSSELAER, IN 47978, United States
Telephone: +1 (315) 876-8961
Email address: support@pinenestsy.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)