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Payment Guide

 

This Credit Card Payment Guide applies to the Australian indoor furniture online store operated by Pinenestsy (“we”, “us”, or “our”). It is intended to explain the process and important information related to completing payments on our website using a credit card.

1. Accepted Credit Cards

We accept a range of major credit cards for online payments, including Visa and MasterCard.All credit card transactions are processed in Australian Dollars (AUD).

2. Payment Process

After selecting your products and proceeding to the checkout page, you may complete your payment by following these steps:

  • Enter the required card details, including the cardholder’s name, card number, expiry date, and security code;

  • Review and confirm the order total and billing information;

  • Submit the payment and wait for system verification;

  • Once payment is successful, an order record will be generated and a confirmation will be sent.

Orders will only be processed after successful payment has been completed.

3. Payment Security and Data Protection

We take payment security seriously. All credit card transactions are processed through third-party payment service providers that comply with industry security standards.

Your credit card details are encrypted during transmission, and we do not store complete credit card numbers or security codes.

4. Payment Failure or Exceptions

If a payment fails or an error occurs, it may be due to one of the following reasons:

  • Incorrect credit card information entered;

  • The issuing bank or card provider declined the transaction for security reasons;

  • Insufficient credit limit or temporary card restrictions.

In such cases, you may try submitting the payment again or contact your card-issuing bank for further assistance.

5. Refunds and Original Payment Method

If an order qualifies for a refund, the refunded amount will be returned to the original credit card used for payment.

Refunds are typically processed within 1–3 business days after the relevant procedures are completed. Actual posting times may vary depending on the bank or card issuer.

6. Updates to This Guide

We may update this Credit Card Payment Guide from time to time to reflect changes in payment methods, technology, or operational requirements.Any updates will be published on our website and will take effect upon publication.

7. Contact Us

If you have any questions regarding credit card payments, please contact us using the contact details provided on our website:

Address: 842 N 650 W, RENSSELAER, IN 47978, United States
Telephone: +1 (315) 876-8961
Email address: support@pinenestsy.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)