Frequently Asked Questions (FAQ)

 

The following information applies to the Australian indoor furniture online shopping services provided on the official Pinenestsy website.

1. Do you ship outside Australia?

At this time, we offer delivery within Australia only and do not provide international shipping.

2. How long does it take to process and ship an order?

Orders are typically processed and dispatched within 1–3 business days after payment is successfully completed, excluding public holidays.

3. How long does delivery take?

Once dispatched, orders are usually delivered within 6–10 business days. Delivery times may be longer for remote areas or during peak periods.

4. What payment methods are accepted?

We accept major credit cards, including Visa and MasterCard. All transactions are processed in Australian Dollars (AUD).

5. Can I cancel my order after placing it?

Orders may be cancelled within 48 hours of placement, provided the order has not yet entered the picking, packing, or shipping process. Orders that have entered the delivery stage cannot be cancelled.

6. When can I request a return?

You may request a return within 40 days of receiving your order if the item has a quality issue, visible defect, significant colour variation, abnormal odour, or if an incorrect item was delivered.

7. How can I contact Pinenestsy?

If you have any questions, please feel free to contact us using the contact details provided below:

Address: 842 N 650 W, RENSSELAER, IN 47978, United States
Telephone: +1 (315) 876-8961
Email address: support@pinenestsy.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)